Make a complaint – Holiplay

* indicates required field

Which Holiplay provision does you complaint refer to (Please select one)*

Your Full Name*

Your direct contact number:*

Email:*

Your relationship to the child or the concern you a reporting*

I am the parent / carer of the child involved
I am a fellow professional working within a Holiplay host school
I am a member of the public
I am an employee of the cinema, play park or other external events location

Please specify the nature of your complaint.*

I am not happy about the way my child was spoken to by a member of Holiplay staff.
I am not happy about the way I was spoken to by a member of Holiplay staff.
I have concerns about the safety and welfare of my child and or others at Holiplay.
I have concerns about the level of professionalism displayed by staff at Holiplay.
I have concerns about the way that the children's behaviour is managed at Holiplay.
I have concerns about an incident that my child and or other children were reported to have been involved with at Holiplay.
I am concerned about the level of control and supervision Holiplay staff have over the children when travelling in public and crossing roads.
I am concerned about something my child disclosed to me.
I have another concern that I would like to share.

Is your complaint about a specific staff member or a more general concern?*

A specific staff member
A more general concern

Please provide the name of the staff member you are complaining about or a brief description of their appearance if you do not know their name.

Please share the details of your complaint.*

Please provide the date that incident / concern pertains to:*

Please give an approximate time that incident / concern occurred:*

What would be the desired outcome for you following this complaint being logged?*

Further development and training for staff.
A formal response explaining what new operational measures have been put in place to safeguard my child and others attending Holiplay.
I wish to withdraw my child but wanted you to know the reason for me terminating my membership.
I have have a different desired outcome which I would prefer not to disclose at this stage.

My responses to the questions above are true and accurate to the best of my knowledge.*

I understand that providing false and or malicious information about Holiplay and or its staff via this form and or other social media platforms, if following an investigation are found to be untrue or unsubstantiated, will result in my Holiplay membership (if registered) being terminated.

I understand that while it may be absolutely necessary, making an allegation about a member of Holiplay staff may result in that member of staff being suspended from work pending an investigation and possibly professional misconduct action being taken against them.*

I recognise that Holiplay takes the safety and welfare of all its children very seriously and despite me getting or not getting my desired outcome following an investigation, Holiplay will communicate a final written response to me within 28 days of my complaint being logged.*