Despite our best efforts and intentions we sometimes get things wrong and we recognise that with your help, support and feedback we can often work together to resolve matters and put things right! With that, we kindly ask that you formalise your concern in this complaints form and we will endeavour to investigate and respond to your complaint within 7 days of it being logged. We will also provide you with a formal written outcome within 28 days of the complaint being logged, if not sooner.

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