Holiplay Preschool at St Marks
St Marks Primary School
49-57 St Mark’s Road, Mitcham, Surrey, CR4 2LF
Ofsted No: EY2531393 Call: 020 8068 0348 Email: firstname.lastname@example.org
This page is designed to give you the need-to-know information regarding the brand new Holiplay Preschool Opening at St Mark primary school this September. If you have any specific questions that are not addressed here you can contact us via the details above.
What happens next?
First things first, we need to ensure we have all of your essential information. To do that we need you to complete our parents / carer registration form by clicking in the link below. (You will only need to do this once unless your circumstances change.)
Holiplay Preschool at St Marks Primary School offers sessional day care for 2, 3 and 4 year olds in the mornings and afternoons during the school term time. We offers a supportive, safe and nurturing environment where children are able to engage in a variety of fun and educational play- based experiences. Through the wide variety of experiences we provide, children are able to learn how to socialise, problem-solve, persevere, experiment, persist and explore. We create supportive and reciprocal relationships with parents, working together to ensure that the children are able to achieve their full potential.
We follow the Early Years & Foundation Stage Curriculum and monitor the children’s progress through Development Matters. Our carers and practitioners are experienced, approachable, friendly and always available to offer families advice and support.
A Guaranteed Space means exactly what it says on the ticket – your space is guaranteed! You can select from 3 – 10 guaranteed sessions each week across any one term. For example you may just require three 3-hour sessions of childcare each week or you may require Mondays – Fridays mornings each week. In any case we total up the amount of Mondays, Tuesdays, Wednesdays, Thursday and Fridays in that term as per your request, minus the School Inset Days and Bank Holidays on which we are closed and therefore do not charge, then give you the bill for the term via a self-generated invoice. Don’t panic the bill is not due all in one lump sum, you get to choose how you pay your bill opting for weekly, monthly or 1/2 termly instalments via a Standing Order. Another important point to also note is that as your child’s space is ‘guaranteed’, it must be paid for whether or not he or she attends due to sickness or otherwise and missed days are NOT transferable. If you want to cancel your Guaranteed Space due to a change of circumstances we require 2-week notice in writing, after which your bill will be amended. If you wish to increase you Guaranteed Days midway through the term you will need to put in a request via email to your Play Leader Manager and subject to availability and confirmation your remaining Standing Order instalment amounts will increase also.
From September 2019 we will will be allocating up to 16 places per session. We aim to develop positive relationships with our children and parents to continue nurturing that partnership throughout your child’s time at the preschool. Your child’s learning and development is important to us and we want to ensure that there is consistency throughout their transition to our preschool. With priority places going to existing users of the service we welcome siblings and new parents to apply for a place for their child.
1st Priority – Guaranteed Spaces to existing parents and carers using the service.
2nd Priority – Guaranteed Spaces to siblings of existing parents and carers using the service.
3rd Priority – Guaranteed Spaces to newly registered parents and carers using the service.
Paying with Childcare Vouchers and through the Tax Free Government Scheme
You can make payments for your guaranteed or pay as you go childcare booking using childcare vouchers. We are registered with a vast number of voucher providers some of which are included in the table below. If your provider is not listed below please get in touch and put in a request for us to register our affiliation with your provider and we will do so. Set up normally take 3 – 5 working days so there may be a delay in us being able to provide childcare, so early contact is always advisable. After each childcare payment we require a screenshot of your payment to the email address above so that we can reconcile your payment against your booking. If we do not receive that screenshot we may need to suspend your account until we can verify your payment.
Statements of Confirmation and Form Completion
From time to time support agencies such as Universal Credit and The Student Loans Company request confirmation of your childcare payments to us. We strongly suggest you keep a record of all of your payments, invoices and receipts so that you can provide them upon request. If the applicable agency requires an official Statement of Confirmation with the details of your child’s start date and payment history we can produce these for a small administration fee of £5.50. There is also a 7-day turnaround service for these form to be drafted or completed as in the case of Student Child Care Grant (CCG) Forms.
Terms and Conditions
Please be advised that we have very strict Terms and Conditions of membership. Our staff, our parents and carers and indeed our children are all required to observe or 3R’s Code of Conduct being respectful, responsible and reliable at all times. Parents and carers are also required to maintain their childcare payments and to pay any late collection fees where applicable. Our Play Leader Managers reserve the right to suspend the membership of any child, parent or family who does not abide by the Terms and Conditions of Membership. In all cases we will communicate our decision to suspend and or terminate services in writing first.
Feedback and Complaints
Your opinion matters! Through parent carer feedback we are able to improved the quality and scope of or provision. Whether we are doing something right or there is a concern that you would like to raise with us you can contact us via the details above and a Play Leader Manager will respond to you within 1 business day! If you have a serious complaint or grievance against us you can contact the Multi Agency Safeguarding Hub (MASH) Team for the borough or call Ofsted directly on 0300 123 1231. In either case we hope that we are able to assist you and to address your concerns long before it needs to escalated. If you would like to feedback anonymously you can send an email to email@example.com. Your setting manager will not know the email has come from you, however we will address your concerns or forward your compliments accordingly.
St Mark’s Academic Calendar